Question 1

How much does Azure Expert Support cost?

Accepted Answer

Azure Expert Support starts at $125/hour with no monthly contract. For businesses with recurring needs, monthly hour packs are available: Azure Support 5 includes 5 hours for $499/month (an effective rate of $99.80/hour), and Azure Support 10 includes 10 hours for $899/month (an effective rate of $89.90/hour).

Question 2

Do I need to sign a contract?

Accepted Answer

No. The hourly plan has no monthly contract — you pay only for the hours you use. The Support 5 and Support 10 plans are monthly hour packs you can adjust as your needs change.

Question 3

What kind of Azure work is covered?

Accepted Answer

Deployment support, troubleshooting, Azure configuration, architecture guidance, migration guidance, Azure networking, VM/App Service support, Azure SQL support, and Microsoft Entra support. Azure Support 10 additionally covers priority scheduling, complex troubleshooting, architecture reviews, application deployment, CI/CD support, and security configuration guidance.

Question 4

How is this different from Microsoft's own Azure support plans?

Accepted Answer

Azure Expert Support is hands-on engineering help from Increscent Software, not a Microsoft support ticket queue. You work directly with an engineer on deployment, configuration, and architecture problems, rather than filing a severity-based support incident.

Question 5

What if I need more than 10 hours of Azure help a month?

Accepted Answer

If your Azure needs grow into full-time administration, our Managed IT & Cloud plans (starting at $99/user/month) cover ongoing Azure administration alongside Microsoft 365, endpoints, networking, and security.

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