A few concrete things worth asking:
Questions worth asking
- Do they enforce MFA for their own staff accessing customer tenants?
- Do they use scoped, time-limited admin access (GDAP) rather than requesting broad, permanent access?
- Can they describe their internal process for granting/revoking employee access to customer systems?
- Do they have a documented incident response process if something goes wrong on their end?
A partner that answers these clearly and specifically — rather than vaguely — is generally a stronger signal than any single certification.