Is 24/7 Azure support available through a CSP partner?
Mark V.·Jul 1
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It depends entirely on the specific partner — some CSP partners offer genuine 24/7 coverage (directly or through an on-call rotation), while others operate standard business hours with more limited after-hours emergency coverage. This isn't standardized by Microsoft; it's a service commitment each partner makes on their own.
If round-the-clock support matters for your business, confirm this explicitly (ideally in a written SLA) before choosing a partner, rather than assuming it's included.