What ongoing support should I expect from a good CSP partner beyond just billing?

Beyond consolidated billing, a strong CSP partner relationship typically includes:

What to look for

• Responsive technical support for day-to-day issues
• Periodic licensing reviews to make sure you're not over- or under-licensed
• Proactive cost optimization recommendations
• Security and compliance configuration guidance
• A real point of contact who understands your environment, not just a ticket queue

If your current experience is limited to receiving an invoice each month with no other engagement, it's worth asking what else is available, or considering whether a different partner relationship would serve you better.