What should I check before agreeing to switch to a new CSP partner?

A few things worth confirming upfront:

Before switching

• What's included — billing only, or also proactive support, security review, and cost optimization?
• Pricing transparency — is there a clear breakdown of what you're paying versus Microsoft's list price?
• Support responsiveness — what are their typical response times, and do they offer after-hours support if you need it?
• Transition process — how do they handle the cutover to avoid billing gaps or admin access issues?
• Stability — how established is the partner, and what happens if the relationship doesn't work out?

Asking these questions upfront avoids most of the friction people run into when switching partners.