What's included in a typical CSP partner relationship beyond just billing?

Billing consolidation is the most visible part, but a good CSP partner relationship typically includes more:

Common inclusions

• Licensing guidance — making sure you're on the right Microsoft 365/Azure/Dynamics 365 plans for your actual needs.
• Support — a first point of contact for technical and billing issues, often bundled rather than a separate paid add-on.
• Proactive recommendations — cost optimization, security configuration review, and renewal planning.
• Admin assistance — help with user provisioning, tenant configuration, and troubleshooting.

The exact scope varies a lot by partner — some are billing-only, others operate more like an outsourced IT/cloud team. It's worth clarifying this upfront before signing up with any partner.