What's the biggest mistake businesses make when choosing a CSP partner?

Probably choosing purely on lowest headline price without checking what's actually included. A very cheap CSP relationship that provides no real support, no proactive guidance, and slow response times can end up costing more in wasted time, missed savings opportunities, and unresolved issues than a slightly higher-priced partner that's genuinely engaged with your business.

The second most common mistake is not clarifying admin access and exit terms upfront — leading to confusion later if the relationship needs to change.